David
Councilman
NETWORK OPERATIONS SPECIALIST
SUMMARY: Proven professional information system specialist with over 20 years
experience. Competent problem solver with broad technical knowledge who is
known for exceeding expectations. Intelligent, focused continual learner.
Analytical. Dependable. Expertise includes development and installation of
systems.
Experience:
- 1974-2002 AT&T Broadband (Formerly Tele-Communications Inc.)
- Manager IT Network Services, 1999-2002
- Manager Network Services, TCI 1989-1999
- Manager MIS, TCI 1982-1989
- Supervisor Network Operations, TCI 1978-1982
- Network Operator, TCI 1974-1978
- Investigated and identified solution to company wide proprietary accounts
payable system for a $36M expense. Created and wrote new procedures and
reporting scripts that were successfully tested and solved the problem.
An estimated 10% cost saving was realized with a 150% decrease in processing
time and a 200% decrease in reporting time.
- Coordinated implementation and was responsible for on going programming
and database management of a new accounts receivables system for billing
of Tele-Communications services provided by Western Tele-Communications
Inc. (a division of TCI). This resulted in a 50% staff reduction and allowed
a 200% increase in the number of invoices processed.
- Managed the wholesale long distance telephone service provided on the
communication network. Responsibility included billing, provisioning, customer
service, and NPA/NXX routing. Reducing customer complaints and number of
routing problems.
- Conceived, created and maintained a program for the tracking and ordering
of Tele-Communications orders placed by the IT departments for business
and wholesale service including ASR's and DLR's from all the major telephone
companies. This greatly improved inventory control.
- Led the team responsible for developing the customer services suite of
programs added to the circuit tracking system making it a full network management
system. Additions consolidated complaint reporting, daily logs, contract
summaries, and customer profiles into one system.
- Successfully led the project to install a new fault monitoring system
for the new digital radio communications network, which involved installation
of 4 computers, and 100 remote stations.
- Key player in developing a new circuit tracking and modeling system. Worked
with the programmers on design and implementation. Responsible for acceptance
testing and training of all users and provided ongoing administration.
- Member of team responsible for acceptance testing and installation of
a replacement fault alarm system in 1980. I was assigned the ongoing administration
of the system including database updates and training of new employees.
- Supervised the 24/7 operations center responsible for the fault isolation,
technician dispatch, quality control, customer service, and network television
video routing of a communication network covering 6 states.
Training and Skills
- Operating systems Windows, MS-DOS, UNIX, VAX/VMS, RSX11, Linux Languages
Pascal, Delphi, Basic, Visual Basic
- Computer systems PC, PDP11, VAX, Micro VAX
- Computer Literacy Microsoft Word, Excel, Outlook, and Access, SQL/GQL,
ASR
Hardware/Software
- Training Random Access - Dbase IV
- Random Access - Visual Basic
- Borland - Delphi
- Alcatel - MCS-11 fault alarm
- Nortel - Digital Transmission
Education:
- Graduate - Denver Institute of Technology - General Electronics Technician
Professional Development:
- Graduate - Center for Creative Leadership's Leadership Development Program
- Many Company sponsored programs and seminars covering topics ranging from
customer services to team building to data networking.
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Genesis
Engineered Solutions L.L.C.
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P.O. Box 1517
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Telephone: (303) 908-8011 FAX (734) 264-4011
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Arvada, CO 80001
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